No success in contract cancellation from 3 months - horrible - looks like I need to lodge a police complaint or sue vodacom for mental harassment

Damn..what an ordeal..Trying to cancell my vodacom contract from Feb/March 2021 and no luck. I have been calling the contact centre and every time they say it has been sent to cancellations and you will receive a communication within 48 hours stating its cancelled. No luck..how openly the agents lie just to get ****** off their back. They are blaming the first person i spoke to and they say they have escalated. To sign a contract all will fall to customers feet and beg to take this and that, but when it comes to cancellation no one turns up..my debit order is going on for past couple of months for which I need a refund. Well, that will be another hectic experience. First one to cancell the contarct, then second to get refund..****ty vodacom service. This month I called on 3rd and 5th.. no luck in cancellations whereas both agents assured it will be done..what a mental stress.. If i don't get a response to this message, then Vodacom has to pay heavy price as I am wasting my time,money to get this sorted with no luck-hope this falls in the deaf ears of vodacom cancellations department