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ftwiss F

1 reviews | Active since Jul 2016

11 Jul 2016, 12:19

No stock of Vodafone covers!

<p>My daughter bought a Vodafone Smart Grand cellphone last week and now we find that we cannot find a cover for this phone anywhere.</p> <p> </p> <p>I have been to every single cell phone shop in Kenilworth Centre and Canal Walk, including several Vodacom shops, and no-one call tell me where to find a cover or can even seem to order one for me!</p> <p> </p> <p>I sent an email to Vodacom's customer service last week and received a response to say someone will be in touch in 24 hours .......I'm still waiting.</p> <p> </p> <p>I used the online chat today and again, the consultant couldn't help me and said she was transferring me to the sales division but then closed the chat!</p> <p> </p> <p>I tried phone the sales division directly but there is no option for accessories on the automated voice service.</p> <p> </p> <p>So now we sit with a phone that my daughter saved for so she could buy it with her own money and she can't protect it with a cover.</p> <p> </p> <p>How can Vodacom not sell covers for their own brand of phone?</p> <p> </p> <p>Is there anyone who can help me?</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2016, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team