1 reviews | Active since Jul 2016
No stock of Vodafone covers!
<p>My daughter bought a Vodafone Smart Grand cellphone last week and now we find that we cannot find a cover for this phone anywhere.</p> <p> </p> <p>I have been to every single cell phone shop in Kenilworth Centre and Canal Walk, including several Vodacom shops, and no-one call tell me where to find a cover or can even seem to order one for me!</p> <p> </p> <p>I sent an email to Vodacom's customer service last week and received a response to say someone will be in touch in 24 hours .......I'm still waiting.</p> <p> </p> <p>I used the online chat today and again, the consultant couldn't help me and said she was transferring me to the sales division but then closed the chat!</p> <p> </p> <p>I tried phone the sales division directly but there is no option for accessories on the automated voice service.</p> <p> </p> <p>So now we sit with a phone that my daughter saved for so she could buy it with her own money and she can't protect it with a cover.</p> <p> </p> <p>How can Vodacom not sell covers for their own brand of phone?</p> <p> </p> <p>Is there anyone who can help me?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
