WK
Werner K

1 reviews | Active since May 2009

23 Feb 2016, 19:21

No Stock of spares but LG has

Booked my LG G4 in as it was not turning on.<br> First technician confirms battery must be replaced! <br> Even when stating I have three batteries newest one is a month old. Phone gets sent to ARC but arrives 5 days after booking in.(17th) 6 days after booked in they confirm main board must be replaced! 21st they say parts on back order?? LG has confirmed both themselves and TTR have stock available immediately? Who is Vodacom trying to fool?<br> <br> All I see is them trying to discredit a supplier by passing the blame! <br> <br> Clearly my trust has been broken due to lying about stock! <br> Emails go unanswered.<br> Call Center just there to read screen.<br> <br> I have now requested a replacement handset as clearly there is a problem.

0
Replies (1)
Vodacom
Vodacom's reply24 Feb 2016, 06:45
Official
Hello wkr,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team