NO STOCK OF PHONE AND REFUSED TO KEEP ORIGINAL DEAL/CONTRACT

<p>I AM CURRENTLY DUE FOR AND UPGRADE AND FOR THE PAST 2WEEKS FROM 30 AUGUST 2016, I HAVE BEEN CORRESPONDING AND ENQUIRING WITH VODACOM - GATEWAY BRANCH FOR MY NEW FONE. I HAD SPOKE TO ALLISTER NUMEROUS TIMES AND HAD BEEN INSTORE TO HAVE MY CONTRACT UPGRADED BUT THERE WAS NO STOCK OF THE GALAXY J1 ACE NEO. THE CONTRACT AT THE TIME OF ENQUIRY WAS U CHOOSE 150....AND IT WAS AGREED THAT I WILL HAVE THAT PACKAGE. THE PHONE HAD ONLY BEEN AT THE STORE ON FRIDAY 09 SEPTEMBER 2016. WHEN I FINALLY WENT TO THE STORE ON SATURDAY TO PICK UP MY NEW PHONE, THE SALESMAN ADVISES ME THAT I CANNOT HAVE MY DEAL AND THAT I MUST TAKE THE NEW CONTRACT DEAL FOR THIS CURRENT WEEK. I PERSONALLY THINK THAT IT IS UNFAIR TO ME AS THE CONSUMER AS I ENQUIRED WELL IN ADVANCED AND IT IS VODACOM'S FAULT WHEN THEY HAVE NO STOCK. ALSO DUE TO THE CONTRACT BEEN EXPIRED MY BIS SERVICE IS DISCONTINUED, WHICH I WAS NOT AWARE OF, UNTIL I CONTACTED CUSTOMER CARE. I STILL INSTIST THAT I TAKE THE UPGRADE ON THE PACKAGE THAT WAS AGREED - I.E. U CHOOSE 150, (R159) PACKAGE. PLEASE CONTACT ME URGENTLY.</p>