No Stock, No follow up

I went into the Parow Centre branch last month for a WIFI ****le and was advised they were out of stock but that they would place an order for me and contact me when it arrives. A week later, I had not heard from them so I went into the store only to be told it had not arrived yet. 2 weeks later I walked in to ask if it had arrived only to find that in fact it had but no 1 bothered to contact me. There is only 1 available and the price has increased and I can only get it on the increased rate. The guy who helped did not have a name badge only badge that stated Smart Crew and told me his name is Bobby. This is not the first time I have had such bad service at this branch but after the refurbishments and more staff I mistakenly thought they had improved their service for a better customer experience. I wait 3 weeks for a ****le to arrive, no one took the initiative to contact me, there was no name put on the ****le mentioning that it was for a customer (me), no names so no one will take ownership, rates have now increased without anyone notifying me. Is there a better branch to visit where the customer feels valued?