JS
JJ S

1 reviews | Active since Mar 2015

02 Mar 2015, 13:43

No stock for laptop upgrade!!

On 6 January 2015 I went to Cape Gate vodashop to do an upgrade on my laptop deal as I was entitled to do. I was told by the upgrade consultant who assisted me that the order had been placed and that they will be sending me a sms when the laptop will arrive. I opted for a HP pavilion 15 and was satisfied when walking out the store. <br> After a week and half passed I have not received any communication from the store so I went to the store to check on what is the hold up. I firstly then found out that the wrong laptop had been ordered and had to wait again from the start.<br> The weeks passed on and on and now almost 2 months down the line I have not received anything. This is extremely annoying as I am currently paying for a deal that I am losing on. Every time I phone them I get the answer 'it should be here next week' or 'we don't know when' and I can't understand why? I have 3 lines at Vodacom, monthly worth over R2000 yet I am clearly not seen as a customer who is important enough?<br> <br> I feel realy sorry for the people who are going to do there upgrade to a laptop as they are still advertising it even though they don't have stock?<br> <br> This is ridiculous!<br> <br>

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 15:54
Official
Hello Foose,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team