No stock for a silver Gear S for almost a month

I have taken a contract that includes a Galaxy Note 4 and a silver Gear S but I still haven't received my Gear S. The staff at Forest Hill branch is great but they can't seem to get stock from the warehouse due to shortage in supply. I would like someone from Vodacom to call me and tell me when I will receive my device as well as what they are going to do to reinburse me for lost time in an attempt to follow up. I'm paying for the device every month, yet I don't get to use it.