SO
Stephen O

1 reviews | Active since Nov 2014

16 Oct 2016, 16:40

No stock for a month now

<p>I upgraded my contract about a month ago and on the brochure it said that I'll get a flip cover with the phone. Vodacom Shop in Pavillion upgraded my contract and after they went through the whole process, they told me they don't have stock but it should arrive the following week. It's been 4 weeks later now and I called them this afternoon just for them to tell me they still don't have stock. I've been to the store twice and I've made numerous phone calls,all of which doesn't come free.... I think it's absolutely pathetic that this store don't stock what's advertised. And they won't make an effort to get it from another store. I always get the same bluddy answer, order has been placed, but still waiting. </p> <p> </p> <p>I advise anyone wanting a Huawei P9 plus to go elsewhere. The store doesn't stock any accessories for the phone. </p> <p> </p> <p>Regards</p> <p>Stephen Oliver </p>

0
Replies (2)
Vodacom
Vodacom's reply17 Oct 2016, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SO
Stephen O's update20 Oct 2016, 21:16
Reviewer Update

Still no reply from Vodacom. . . And still waiting. So much for the RED contract VIP treatment.