No stock but still advertising (for 3 months)

On 26 October I sent an email to the Vodacom team to advise that I was not happy that they were advertising the Huawei P8 Lite with Talkband combo as I had been trying for most of September to get this contract, but NO ONE has stock. I initially received a call and was promised that they would give me feedback, but since then I have had no luck getting a response (even after asking for a line manager's details so that I can personally escalate the issue). I have sent follow up emails (2 November, 9 November, &amp