No stock as advertised!! Pathetic!!

I have upgraded my contract and as advertised with the contract I should of gotten a pair of skull candy earphones with it. I have done the upgrade in early in April and was promised they would call me when they receive the earphones as they are out of stock. <br> <br> Today is the 9th of May, I have not received any earphones from Vodacom Cellucity in Tyger Valley yet. My wife was calling the branch week on week but it looks it fell on deaf ears. Bad service from management!!! <br> <br> We have to call all the time to follow up?? This is really bad service to a paying customer, especially if you paying Vodacom more than a R1000 in a month. <br> <br> Please can any higher management resolve this issue, as I am getting really frustrated?? <br> <br> I just want the earphones as advertised. <br>