TH
Temcke H

1 reviews | Active since Dec 2013

20 Mar 2015, 11:27

No Stock and No Feedback - NO COMMUNICATION

My Huawei P7 Pink was ****** on 07/03/2015. Vodasure approved my claim. I want the Huawei p7 White. The problem is that for the past 2 weeks Vodacom has 'n back order so there is no stock available.<br> Not only is this 'n problem but the fact that it is not communicated to your client after specifically asking Vodacom to let the client know is also very displeasing. I supp**** Vodacom with my contact details and wrote it down in their customer notebook where the make notes on client requirements.<br> I have asked Vodacom to call me with regards to availability for the Huawei p7 White as well as placing the order for this device and confirm it with me. I was told that on Monday the device will be ordered and I will be contacted to confirm the order and to confirm if there is stock.<br> After not receiving the call I decided to send an email - but no response (I am not even surprised). On 20/03/2015 I had to phone Vodacom to hear that there is no stock and I had to phone Vodacom to confirm my order even after Vodacom ensured me that they will stay in contact with me regarding my new device. Please advise on when you will have stock and if my order is confirmed. This is so disappointing

0
Replies (1)
Vodacom
Vodacom's reply20 Mar 2015, 14:15
Official
Hello TemckI,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team