No stock and bad customer service

<p>Good Day,</p> <p>I renewed my Vodacom contract on the 21st of January 2017 at the Cresta Vodacom shop. I upgraded from a Samsung Note 4 to a Galaxy S7 Edge on a Uchoose Smart M with a Samsung Tablet and Samsung Gear S2 classic costing R1078 per month. I was advised that they do not have stock for the Gear S2 Classic but that they will order which should have arrived on the 25th and that the store staff would keep me up to date. After receiving no correspondence I was advised in store by Ntabiseng on the 27th that they have a shortage of stock. So now I am essentailly paying almost R300 per month extra for a smar****ch that I do not have. My total bill each month is in excess of R3000 as I currently have 4 contracts with Vodacom and I have been a loyal Vodacom customer for than than 10 years, so why do I still receive this kind of service?</p> <p>I visited the store again after receiving no feedback whatsoever and spoke to Ricardo and he assured me on Friday 10 February that the watch would be ordered and that he would follow up with me on Saturday 11 February. After receiving no feedback I phoned the store on Ruesday the 14th of February and Ricardo advised me that the smar****ch would be there by that afternoon. I went to the store at 17h00 where I was told that Ricardo was not in store the whole day and that no watch was delivered.</p> <p>How is one suppose to deal with this infference towards the customer. It's as if the in store staff have absolutely no communication abilities at all. </p>