LJ
Leander J

1 reviews | Active since Jan 2013

29 Nov 2018, 14:55

No Stock

I went in to upgrade my 1 contract at Irene on Wednesday,they had no stock of that instrument and was told they would order,expected delivery was 3-4 working days

Got a call on Friday to say that there was a back order but would try to get the instrument before the Monday to still get the "Black Friday" deal. Monday came and nothing. I was instructed late Monday afternoon that it could take 2 weeks or more to get stock in and it would be best to try online or Vodaworld because it would be quicker

Phoned in on the next day; Tuesday and was also told they had no stock but they are hopeful that the delivery would be done before or by Friday(tomorrow) or also 2 weeks

Went in on Vodacom chat site was told that there is still no stock and can't give me an answer on when it would come

How do you advertise items you do not have stock off and tell clients you will get them

0
Replies (2)
Vodacom
Vodacom's reply29 Nov 2018, 16:45
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Dec 2018, 13:44
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards Consumer Website Team 

Best regards,