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gvdwatt G

1 reviews | Active since Mar 2017

03 Apr 2017, 18:28

No statements received to date, showing the WASP and double-opt deductions against my contract

<p>I have reported deduction been made against my airtime each month on 9 March 2017. When the consultant phoned me on 11 March 2017, he was rude and not helpful. He did however mentioned WASP & double opt in. After my own research, it seems WASP generate an income from cellphone users when they subcribe. I have a contract with Vodacom to give me airtime, but they allow third parties to deduct payment from my airtime. I have asked for statements, but I still have not received them to date. </p> <p>Can I please get statements from Vodacom?</p> <p>Is this legal for third parties to receive payment from Vodacom?</p>

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Replies (2)
Vodacom
Vodacom's reply04 Apr 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Apr 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team