No statements and no answer on call center numbers

For the last 4 months I have had to call into the call center to request a statement on my account even though I have been getting this for the last 6 plus years without a problem. This last month again no statement has been sent and I have just found out that my account was debited with more than double the standard amount even though all my accounts are on contract.<br> <br> Today tried calling into the call center and waited more than 30 minutes (@8:30 am) before getting cut off without any answer.<br> <br> Tried to use the Vodacom app to get the statement but get an error message that they are having technical problems - even though the use of the app is constantly communicated whilst waiting on the phone for the call center to answer<br> <br> Extremely poor service in light of the increased contract prices. Tried sending sms and waiting for an answer<br> <br> Maybe one of these forms will eventually get answered by Vodacom.