No staff, No service

<p>On the morning of the 3rd I walked into Vodashop (Videotronics) Grahamstown to do a sim swop. When I got to counter I was told that Vodacom is offline, but that she will do the sim swop as soon as they are back online. She said it should be in a hour or so. I then put phone on charge for 5 hours and after that inserted new sim, turned the phone on, only to find out sim not registered on network. I contacted 082114 and reported this. I gave them all the info they needed to syncronize sim, but the following morning it was still not done. Then I contacted them again, did the whole exersize all over again. 2 hours later, still nothing. After that I contacted every 2 hours. Eventually Vuyo told me that there is a problem with the card, and that it will take at least another 2 days to sort out, because the whole back office are off for the public holiday. One would thought a professional and big corporation such as Vodacom will have some staff in at all times. They could have worked in 2 shifts, which makes it possible for all the staff to still be able to vote. Well with this type of customer service, I will be switching my account to Cell-C in November when my contract ends. After 24 years with Vodacom I am really now done. Earlier this year, they put double debit orders on my bank account and for wrong amounts too. They are going backwards and downwards very fast! </p> <p>I can not wait 2 days for my sim to be activated, so they can rather shove it. I will buy prepaid sim this afternoon from Cell-C. Vuyo never send the reference number for the call she logged as she promised.</p>