BK
B K
1 reviews | Active since Aug 2017
03 Sept 2021, 16:54
No Speed Upgrade as advertised
on 4th August Vodacom announced that all existing customers on the self build VC infrastructure - on 31/08 my line speed was still not upgraded, i contacted VC and they insisted that a SR must be opened - we opened the case and was told 24-48 hrs before someone can attend to the case, now its over 4 days and no one responded to my SR when I followed up with VC - I am really disappointed and want to go ahead and cancel if this is nor resolved ASAP
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Vodacom's replyOfficial
04 Sept 2021, 09:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2021, 09:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BK
B K's updateReviewer Update
06 Sept 2021, 19:30Still no response.... lets cancel our R7500 relationship tonight...
BK
B K's update06 Sept 2021, 19:30
Reviewer Update
Still no response.... lets cancel our R7500 relationship tonight...