NO SPARES FOR NEW PHONE JOB NUMBER ***2

I have complained against Vodacom on Hello Peter. They rep**** the same day and told me would look into the matter. Still up to today I have no phone and this is what happened:<br> Ricardo from Vodacom send me an email and said they are looking into this matter.<br> 10 July: I asked him by email what is now going on with my phone.<br> 13 July: Ricardo rep**** by email that he is trying to escalate and request for the device to be exchanged.<br> 15 July: I heard nothing and asked Ricardo by email what is going on for this is now a long time.<br> 20/7 Ricardo said he is waiting for final outcome from a senior technician.<br> 20/7 I phoned Vodacom at *** and they said my phone has been send to SSS and again we must wait.<br> 21/7 I phoned Vodacom again and spoke to Anna and she said that Caroline (Supervisor) will phone me the same day and let me know what is going on.<br> 21/7 Nobody phoned back<br> 22/7 Again today I phoned Vodacom and asked to speak to Caroline, but they said we are not allowed to speak to the supervisor and she will phone me back.I am paying for this handset that more than a month I don't have it and nobody is doing anything to speed the process. THE SERVICE FROM VODACOM IS VERY BAD<br>