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Item: Vodacom
Rating: 1
Author: Cobus S

I have logged the same complaint now 4 times. When I phoned the last time, they say they can not find the other logs Besides that, they are not resolving the problem of me now going for a 3rd month of not receiving sms account balance notification. So I can not manage my account and try lower costs. Would VODACOM be so kind as to crediting my account with any charges over the standard contract price since they are making it difficult to manage my account ???

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 May 2016, 07:40

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,

Vodacom's reply04 May 2016, 07:40

Official

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,

Cobus S's updateReviewer Update

05 May 2016, 11:19

I received a call from a person @ VODACOM telling me that they working on this While on the phone I received an SMS. When the call was completed I checked the SMS and it was a message from VODACOM that the complaint is now closed ????????????????????????

Cobus S's update05 May 2016, 11:19

Reviewer Update

Cobus S's updateReviewer Update

13 May 2016, 15:01

Now the 13th ?????????????????????????????? Logged it 4 times on FaceBook Each time new promises STILL NOTHING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cobus S's update13 May 2016, 15:01

Reviewer Update

Now the 13th ?????????????????????????????? Logged it 4 times on FaceBook Each time new promises STILL NOTHING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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