RM
Refilwe M

1 reviews | Active since Jul 2016

03 Feb 2018, 14:16

No solution

I can the customer care yesterday regarding the data I bought, which can be used between 11:00- 05:00. To my knowledge 11:00 is in the morning, I call in after losing my airtime cause of Vodacom I was told that the data is for 23:00:05:00 in the night.I told service line cancel the purchase she told me she can't where this is Vodacom mistake. I'm not happy able thi*****r service. All you want to do is eat our money.

0
Replies (2)
Vodacom
Vodacom's reply04 Feb 2018, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Feb 2018, 10:09
Official

Good day Refilwe,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

Best regards,