MS
Michelle S

1 reviews | Active since Mar 2017

15 Mar 2017, 17:06

NO SMS SERVICE FOR A YEAR

<p>I'm sitting in chair wondering how long a person can patient with your service provider?</p> <p>Its almost a year now that Im trying to sort out my sms service - Yes, I phoned, yes I went to numerous store even the ones they called the best. According to all the problem is not my new phone, not my sim card - the problem is with Vodacom - Nothing works. No phone call - No email - nothing.</p> <p>According to one vodashop it is inpossible to receive sms's and not to sent out - Well that is possible!! I receive all my sms's but as soon as I try to reply the sms just return : unable to deliver.</p> <p>Maybe some where out there in the blue vodacom can wakeup and sort this mess out</p>

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Replies (2)
Vodacom
Vodacom's reply16 Mar 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Mar 2017, 11:13
Official

As per telephonic discussion,feedback provided.

Regards

FM