no smart accessories for these smart phones

Dear Vodacom, the next time you decide to sell smart phones please make sure that you include a 'smart sim' adaptor with your product. I just took my Nokia Lumia 1020 phone in because it decided to freeze. Only to be told that it needed an update. Which is nonsense because I update it myself and there aren't any more available updates. Now because that is a work phone I need it to be on 24/7. The female behind the desk tells me after I've handed my phone in that I must go BUY an adaptor from the Vodacom shop to place it in another phone. Errr no. I did not ask for a smart sim card so I will not pay for an accessory that should come part and parcel with the phone that I am paying every month for. Please be aware that once this contract is up you WILL be one customer short.