No sim card supp**** and billed for upgrade

Good day.<br> <br> I recently(feb'15) ordered a new contract tab online & upgraded my cell phone from vodacom. <br> <br> The tablet was delivered with incorrect sim card. i contacted vodacom call centre and spoke to a lady named Faith. I was told to purchase a new sim and email vodacom (faith - [Email Removed] info for a credit on sim card as vodacom will not ship me a sim. I did as requested and still not credit even faith confirmed email.<br> <br> I also upgraded my cell contract in feb'15, my phone was delivered without a sim card (nano) and i was billed a R150 for upgrade even though it done via online upgrades. I had to a buy sim and do a sim swop to use new phone. <br> <br> I have phoned on numerous occasions to have both rectified and failed, as i kept getting transferred to clueless & unhelpful vodacom staff and then cut off.<br> <br> I am feed up with poor vodacom service and *********** & unhelpful staff. I have been with for over 10 years and need to reconsider staying with them.