NO SIM CARD - AGAIN

I already have a contract phone with Vodacom, when the first phone was delivered, no sim card was given ( This was last year ) I contacted Vodacom and the query was resolved quickly and efficiently, with a sim card being delivered that same day. <br> <br> I recently app**** for another Phone contract with Vodacom ( A gift for my mother ) and the phone was delivered yesterday morning, once again with no sim card. I phoned *** this morning at about 08h10 and went through to a lady by the name of Dineo, after 30min on the phone talking to her, I was told I have to wait between three to four days for the sim card to be delivered. I told her that this was unacceptable, It isn't my fault I didn't receive the sim card and I shouldn't be inconvenienced due to miscommunication. I requested that the manager call me back, this has not happened 2 hours later...<br> At about 08h30 I asked Dineo to put me through to her manager, I was conveniently told that the manager isnt in yet, I then requested a reference number for the call that took place between us ( I was told that there are no reference numbers, funny how call's are recorded but customers can't receive a reference number...) <br> <br> Feedback please