No sim activation

Item: Vodacom
Rating: 1
Author: Sunika M

<p>I've subscribed to a new Vodacom contract and received my phone on Thursday 1 September 2016. Since then I have made several phone calls and have spoken to at least four consultants. Unfortunately for me no one has made a successfull attempt to activate my sim card. It's been six days and I am now starting to doubt my choice of chosing Vodacom as my service provider.</p> <p>Is it possible to activate the sim or not?</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Sept 2016, 08:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply06 Sept 2016, 08:15

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Sunika M's updateReviewer Update

07 Sept 2016, 11:15

Thank you Vodacom.

I appreciate your swift response to resolve my query. I also trust that Vodacom will support the activations department to prevent this situation to be repeated with other new customers.

Sunika M's update07 Sept 2016, 11:15

Reviewer Update

Thank you Vodacom.

I appreciate your swift response to resolve my query. I also trust that Vodacom will support the activations department to prevent this situation to be repeated with other new customers.