FvW
Friede-Mari van Wyk
1 reviews | Active since Nov 2023
22 Feb 2024, 05:50
No signal...AGAIN!
It's Friede-Mari from Buffelskloof Lodge...AGAIN!
We had good Vodacom signal for exactly 6 days. Since Tuesday afternoon, the signal has been very unstable again. This morning at 05:00 am, the signal disappeared and has not returned yet as I am typing this review.
What I don't understand, we were on Stage 2 loadshedding from only 16:00 pm to 05:00 am since Monday and now Stage 4, which in itself, is not that bad.
No use reporting the issue to our contact person at the Mpumalanga Regional Office, all we hear is: "I've handed it over to the technicians". When will this issue be fixed and sorted out?
Friede-Mari van Wyk
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Replies (2)
Vodacom's replyOfficial
22 Feb 2024, 08:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2024, 08:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Feb 2024, 08:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that the network was restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that the network was restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2024, 08:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that the network was restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that the network was restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,