No signal still

Item: Vodacom
Rating: 1
Author: Craig M

Still no resolution! Received a call from network management to discuss and was promised a call back. I missed the call back and they didn’t try calling again. Please assist to resolve ASAP!! MTN customers are telling us their signal and reception is always great!! Maybe it is time to move

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Jan 2018, 06:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply18 Jan 2018, 06:23

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Craig M's updateReviewer Update

28 Jan 2018, 07:17

Vodacom responded telling me they don't have enough towers in the area. I was concerned that I am paying for a service they are unable to provide and asked for my options. I was given a 25% discount on my phone bill and if enough people also get the 25% discount maybe Vodacom will sort their service out quickly.

Craig M's update28 Jan 2018, 07:17

Reviewer Update