GB
Gail B

1 reviews | Active since Nov 2015

11 Dec 2017, 10:56

NO SIGNAL STILL - 10 days

What is vodacom doing about the signal issues it is experiencing. In places like home where I have always had fabulous service I now have limited service then no service, then dropping calls. then network busy. Keep getting cute useless messages saying that we have noticed you have had some dropped calls, here is some airtime you can't use because we are giving bad service.

5 calls to my daughter to complete a 20min conversation. My customers think I am putting the phone down on them. You can't always phone straight back as you have a little no entry sign / for no signal.

What are you doing to fix this??

If I don't pay my account I am in breach but if you don't provide satisfactory service are you in breach and can I take my business else where?

0
Replies (1)
Vodacom
Vodacom's reply11 Dec 2017, 10:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team