1 reviews | Active since Jul 2017
NO SIGNAL RECEPTION ON FARM, NUMEROUS COMPLAINTS!
<p>We moved to a farm in the Eastern Cape near Elliot in 2012. We contacted Vodacom regarding the loss of signal, and they send a technician from Umtata branch to investigate our query. Since 2012 up to now, we have had 3 visits on the farm from this technician, and every time he promises to file a report on the bad signal reception and lack of signal reception in our house and on the farm, but up to now, nothing has been done about it. We have requested numerous times that they supply us with a Cellphone Signal Booster for our house, but they never respond to our request. The latest reference number I received from them regarding this problem is SR REF: A7-TZYC-HX1V9. We are just told every time that our situation is "still being investigated". Requests for a Cell Tower closer to us has also been denied. I have come to the conclusion that Vodacom does not care about their customers in rural areas and on farms!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
