DH
Dennis H
1 reviews | Active since Jan 2020
14 Nov 2024, 19:00
No signal on Home Internet and Zero Resolution from Vodacom
I have installed Vodacom Home internet 30mbps during the beginning of the year. I have since then complained about not achieving the signal speed or sometimes (most evenings) of not having a signal at the Tygervalley Store. Since then to now nearly 6 months have passed and still my issue has not been resolved although I am expected to pay for a non existent service. I have requested to cancel the contract due to this but up to now I have received zero feedback. A technician have been to my house on 2 occasions and advised that the issue was due to a Vodacom Satellite. I need my service to be corrected or contract cancelled as Im waisting money on a extremely bad service.
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Replies (5)
Vodacom's replyOfficial
15 Nov 2024, 08:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2024, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
DH
Dennis H's updateReviewer Update
21 Nov 2024, 12:19Robin from Vodacom phoned me 4 days ago advising that a technician will be making contact with me for the installation of a booster. Yet again as in the past few months this was empty promises as no one made contact with me since. I still have limited internet and at night barely any internet (. proof of this as I measure it daily). Vodacom better ensure that issue are being resolved as I am now losing my cool and will request a cancelation seeing they are not adhering to the signed contract to supply me with a 30mbps speed line as I mostly achieve less than a ⅓ of this speed and evenings my security system are being compromised.
DH
Dennis H's update21 Nov 2024, 12:19
Reviewer Update
Robin from Vodacom phoned me 4 days ago advising that a technician will be making contact with me for the installation of a booster. Yet again as in the past few months this was empty promises as no one made contact with me since. I still have limited internet and at night barely any internet (. proof of this as I measure it daily). Vodacom better ensure that issue are being resolved as I am now losing my cool and will request a cancelation seeing they are not adhering to the signed contract to supply me with a 30mbps speed line as I mostly achieve less than a ⅓ of this speed and evenings my security system are being compromised.
DH
Dennis H's updateReviewer Update
27 Nov 2024, 13:19To Whom it May Concern
Vodacom, thank you for replying in private to my complaint. I however am still sitting with the same problem and as per your advise it sould be resolved in Jan or Feb 25. In the meantime I request compensation for not receiving the service Ive been paying for over this period as I have brought this under your attention within the first week of installing the service.
Kindly advise when and how I will be compensated for this.
Regards
DennisH
Vodacom, thank you for replying in private to my complaint. I however am still sitting with the same problem and as per your advise it sould be resolved in Jan or Feb 25. In the meantime I request compensation for not receiving the service Ive been paying for over this period as I have brought this under your attention within the first week of installing the service.
Kindly advise when and how I will be compensated for this.
Regards
DennisH
DH
Dennis H's update27 Nov 2024, 13:19
Reviewer Update
To Whom it May Concern
Vodacom, thank you for replying in private to my complaint. I however am still sitting with the same problem and as per your advise it sould be resolved in Jan or Feb 25. In the meantime I request compensation for not receiving the service Ive been paying for over this period as I have brought this under your attention within the first week of installing the service.
Kindly advise when and how I will be compensated for this.
Regards
DennisH
Vodacom, thank you for replying in private to my complaint. I however am still sitting with the same problem and as per your advise it sould be resolved in Jan or Feb 25. In the meantime I request compensation for not receiving the service Ive been paying for over this period as I have brought this under your attention within the first week of installing the service.
Kindly advise when and how I will be compensated for this.
Regards
DennisH
DH
Dennis H's updateReviewer Update
02 Dec 2024, 07:25and Vodacom went totally quiet seeing they at fault and need to compensate me for not giving me the product Im paying for...
DH
Dennis H's update02 Dec 2024, 07:25
Reviewer Update
and Vodacom went totally quiet seeing they at fault and need to compensate me for not giving me the product Im paying for...
DH
Dennis H's updateReviewer Update
17 Dec 2024, 12:17Vodacom came to install a booster after my complaints but still do I only achieve speeds less than 10mbps while paying for 30mbps. After the installation by an external company no one from Vodacom followed up to ask if the issue was resolved. In my case it was defnitely not resolved even though my walls in my house have been defaced by the contraption that is suppose to enhance the signal. The only time we achieved a good signal was when the technician was busy with the installation. Vodacom ...when will you finalize the issue
DH
Dennis H's update17 Dec 2024, 12:17
Reviewer Update
Vodacom came to install a booster after my complaints but still do I only achieve speeds less than 10mbps while paying for 30mbps. After the installation by an external company no one from Vodacom followed up to ask if the issue was resolved. In my case it was defnitely not resolved even though my walls in my house have been defaced by the contraption that is suppose to enhance the signal. The only time we achieved a good signal was when the technician was busy with the installation. Vodacom ...when will you finalize the issue