No signal- No service- no payment

I have been on the Vodacom network since 2001. The last 2 months our signal at home with cellphone reception is non existing.

We have tried everything to get this looked at as we work from home. Once we reached out regarding this problem, we get an answer that without enough complaints nothing can be done.

So how should I pay my bill if I can not generate my income from my phone calls!