HT
Helene T
1 reviews | Active since May 2019
07 Jan 2020, 11:40
No signal, no service, no internet for contact clients
Vodacom is the country's largest mobile phone provider (according to their ads), but still they can't get the signal towers in order for when there are power outages. Bloemhof town, NW yesterday had a power outage for more than 5 hours. Where we had spent the previous week almost every night without power and signal due to weather. At that time, no one was able to communicate with each other. The police station's phone was also off. In other words, what do you do in the case of Emergency? Our neighborhood watch suggested we get MTN SIM cards. I think every town should file a petition and request that MTN buy out the Vodacom contracts, as MTN clients seem to have signal and no problems.
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Replies (1)Vodacom's replyOfficial
07 Jan 2020, 14:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jan 2020, 14:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
