1 reviews | Active since Sept 2017
no signal no reception
Since Oktober 2016 my signal deteriorated.I run my bussines on two cellphones (vodacom) as everyone phone on the cellphone for various obvious reasons. The problem is : i do not receive calls, Can not hear clients, Can not phone clients, Can not make emergency calls as i have to leave the house and find a strong signal outside in my yard, Phone calls drop regularly etc. i am in the CBD area 7 blocks from Vodacom headoffice in( Limpopo) Polokwane. very close to a vodacom tower. The situation is unbearable now. I complained to Vodacom (senior technical staff) on rekord,I complained via Hellopeter.com. Vodacom phoned me and promissed to send a contracter to investigate but nothing happened as yet. The situation is serious and are costing me money as i am loosing customers and can not communicate at all. My safety is also at risk now. What must i do to get your attention as to resolve the situation ? Must i migrate back to MTM or what ? i am a loyal customer and once paid for 4 phones, 3 modems etc. i stll pay about 35 to R45,000/ year to Vodacom allone. You are welcome to check my record as well as my complains on the system. I am forced to lodge a complain to the consumer councill now. I will print 10 000 pamflets and distribute them in front of your vodacom shops in the mall to tell people how bad your service/signal really are. i will make a poster and display it as well .I am desparate now.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
