JS
John S
1 reviews | Active since Dec 2017
15 Mar 2019, 15:37
No signal, no help, paying for a service I am not getting !!!!!
Going mad. No Vodacom, No Signal, No BUSINESS!!!!!
I tried to patient for three weeks thinking that you might be busy with tower upgrades. It’s NOT getting better and I am losing business as my business relies on our phones which we pay a lot for!!!!!!
I am asking that you contact me by Monday with a solution. By law I do not have to pay you until you fix this according to the consumer law you are NOT DELIVERING THE SERVICE I SIGNED FIVE BUSINESS CONTRACTS FOR AND PAYING EACH MONTH. Either you pay, or I will log a complaint and dispute and freeze my debit orders.
Pathetic service and I won’t recommend or support you if this continues.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Mar 2019, 15:41Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Mar 2019, 15:41
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
JS
John S's updateReviewer Update
15 Mar 2019, 15:49Don’t worry we won’t be phished because we can barely receive calls.....
JS
John S's update15 Mar 2019, 15:49
Reviewer Update
Don’t worry we won’t be phished because we can barely receive calls.....
Vodacom's replyOfficial
18 Mar 2019, 10:56Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, we have responded via email and await your response.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 10:56
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, we have responded via email and await your response.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team