No signal, no help
<p>A year ago i called the service department to ask what to do about me not having any coverage.</p> <p>I checked online on the coverage map and I am on the border of where there is signal and where there is not.</p> <p>They asked for 5 numbers of people with the same problem, gave them the numbers.</p> <p>I offered to give them my GPS coordinates as I live on a farm but they did not seem interested.</p> <p>What can i do so that I can get signal at my house?</p> <p>I cannot wait another year for nothing to happen.</p> <p>I have do drive 15km and sit in the middle of a field to get anything.</p> <p>Please help.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Please remember to contact me through email as the signal where I stay is already bad.
The phone rings but cuts of as soon as I answer.
My email address is **********
I appreciate your quick responce.
Good Day
Please remember to contact me through email as the signal where I stay is already bad.
The phone rings but cuts of as soon as I answer.
My email address is **********
I appreciate your quick responce.
UPDATE:
Was contacted by Faiek through email asking for a valid contact number to call me on.
Provided a number and a time to be called on but received nothing.
I have emailed Faiek and called Vodacom but was told he was in a meeting.
No reply and no call yet.
UPDATE:
Was contacted by Faiek through email asking for a valid contact number to call me on.
Provided a number and a time to be called on but received nothing.
I have emailed Faiek and called Vodacom but was told he was in a meeting.
No reply and no call yet.
UPDATE:
Called the service center today and spoke to manager Lebo Mophoagae.
I logged a new ticket for my requeast as it is very urgent that I get assisted.
He was really nice and spoke clearly over the phone, had no problems with him at all.
My reference numer is as follows: A2-65E5-J9OXC
Please can we get my issue resolved as soon as possible. Or at least give me a solution to what I can do on my side to assist in getting better signal
UPDATE:
Called the service center today and spoke to manager Lebo Mophoagae.
I logged a new ticket for my requeast as it is very urgent that I get assisted.
He was really nice and spoke clearly over the phone, had no problems with him at all.
My reference numer is as follows: A2-65E5-J9OXC
Please can we get my issue resolved as soon as possible. Or at least give me a solution to what I can do on my side to assist in getting better signal
UPDATE:
Desiree Livesey called and confirmed that all the information they required has been received, it should take the techs 14 working days to look for the problem.
They will contact me via email if the need to make an appointment to do readings at the house.
UPDATE:
Desiree Livesey called and confirmed that all the information they required has been received, it should take the techs 14 working days to look for the problem.
They will contact me via email if the need to make an appointment to do readings at the house.