SM
Sarah M
1 reviews | Active since Aug 2020
03 Mar 2021, 18:06
No Signal in Parkhurst/Parktown
There is no signal in Parkhurst and parktown. It is ridiculous, I cannot do anything unless I have WiFi.
How can you expect people to run businesses or want to use your network/services when you cannot provide your customers with a decent service. This issue of having no signal at all has been going on for over a year and half now and is unacceptable!
I am very upset with the service provided as I have complained about this issue in 2020 to Vodacom and nothing has been resolved. This makes me want to cancel my contract with Vodacom
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Vodacom's replyOfficial
04 Mar 2021, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2021, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team