gH
grant H

1 reviews | Active since Nov 2015

25 Nov 2015, 16:49

No Signal in my house - I complained and they did

I called in on the 20/10/15 when I finally got so mad that the signal in my house was non-existent, <br> After talking to call centre agent I was advised that they needed to a technician to test the Tower in our area and if that was in working order they would send someone to the house to assess the issue, and possibly supply a booster if there was no signal.<br> They did send an sms to me a few weeks later stating that the tower is ok. Nobody followed up.<br> I then contacted them on the 11/11/15 asking what was happening - they told me the previous fault had been closed, and now they would need to raise another issue. I was still without signal in my house. I had an email from the call centre agent asking what number were effected by the signal shortage to which I gave them my Wife and one other telephone number. Subsequently I have not heard any more from vodacom. I then called again on the 24/11/15 and Spoke to an agent who said they would escalate the issue again, I heard nothing today (25/11/15) Until I called in again and heard the same story, they could only send an email to the network department for them to action. Still no signal after 35 days after my first call - and no feedback!!

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2015, 20:29
Official
Hello grant.han****,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your network query.

Regards

Consumer Website Team