No Signal from Vodocom Towers

I have tried to report that when we have no electricity in our town, we have no cell phone signal, yet Mtn and cell c have, I have emailed and I have called vodocom, but they are insistant to report the cell phone number, not the tower, most of us run our companies off our cell phones, and now with load shedding we have no cell phones, no calls, no data, nothing, Imagine if there is an emergancy who will be held responsable for that. All we want is some one to come and look at the tower and possibly see if the back up battery has died, surely that cant be to hard to do? Surly they are in breach of contract????