NO SIGNAL FOR SIX WEEKS

<p>The CEO,</p> <p>Vodacom.</p> <p> </p> <p>Complaint reference # S3-G933R-RQ5MO……. dated 25 November, 2016</p> <p> </p> <p>Good day</p> <p> </p> <p>I visited Vodaworld on 23 November, to speak to a consultant face to face to have the problem mentioned below resolved speedily. I was informed by the consultant that a technician had only opened the original reference number at 3 pm that afternoon.</p> <p> </p> <p>The problem to date [5 December] has still not been resolved.</p> <p> </p> <p>Would you please attend to this complaint as a matter of urgency?</p> <p> </p> <p>Regards</p> <p>C Thornton-Smith</p> <p> </p> <p> </p> <p>Original complaint below sent by mail on 11 November</p> <p> </p> <p>For more than two weeks I've experienced no signal in my office or home. when I want to phone or send an SMS I have to go into my garden and look for a spot where I can get two or more bars to phone or get the message to send, and receive the usual SMS acknowledgement that the SMS has been sent.</p> <p>As a small business owner a certain amount of time is spent in the office. During this time clients and prospective clients call me. I have no indication of this because of no signal.</p> <p>Once I’ve left the premises my phone bursts into life when signal is restored.</p> <p>This lack of adequate signal only developed over the past two weeks and days.</p> <p>The first time I reported the problem I was given a reference number as above, and told that one or more of the repeaters in the area, has probably had a change of state, and that the relative technicians would look into the problem. Two weeks and more have passed and nothing has been done.</p> <p>This in any circumstance is not good service. No service at all, not the courtesy of a call back to say they are working on the problem</p> <p> </p>