No signal for days

Ever since Christmas, an entire TOWN has been struggling with Vodacom signal. Despite MULTIPLE COMPLAINTS FROM MULTIPLE PEOPLE the only response we are receiving is "Restart your device" or "send us an email with your number". Vodacom FAILS TO REALIZE that IF WE DO NOT HAVE SERVICE YOU ARE NOT GOING TO BE ABLE TO CALL US. This is absolutely ridiculous and unacceptable. I will be looking at another network unless we are compensated for the money we pay despite getting no service.