No signal for a week and counting

So our area has been stuck with no signal on vodacom network since the 18th of March it is now the 24th of march. I have submitted a complaint on the 19th had to drive 30km to get signal to make the call, then I got an sms to say they can't reach me to escalate the matter, of course you won't be able to reach me we don't have signal. To date the whole town and multiple businesses are sitting without phones, internet, access to banking etc due to Vodacom. And there has not been a single piece on feedback from Vodacom.