JvdH
Jacqueline van der Helde

1 reviews | Active since Mar 2015

06 Mar 2015, 12:42

No signal for 5 days after porting number

On Monday the 2nd of March I ported my mobile number from Cell C to Vodacom. Today is Friday the 6th and I still do not have connectivity with the network. The port was successful on their system (as informed by their client customer care consultant in East Gate) BUT in the back ground on their system there was a synchronization problem with activating the line. I HAVE HAD NO MEANS OF COMMUNICATION FOR 5 DAYS leaving me at risk being at home alone at night with my kids while my husband was away on Business. This number is used both personally and for business and is the only telephone line I have.<br> I have subsequently had to buy another prepaid number to use in the interim <br> TOTALLY UNACCEPTABLE!

0
Replies (1)
Vodacom
Vodacom's reply17 Mar 2015, 10:28
Official
Hello JvdHelde,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites