No signal during loadshedding & shocking customer care.

Yesterday, after 7 months of no loadshedding, we experienced our first loadshedding of the season. Last season we experienced extreme loadshedding and everytime that the power went out our Vodacom signal completely disappeared thus meaning we could not phone or use data in any way. I was informed in March that this issue would be resolved ASAP. Yesterday we lost ALL signal from Vodacom IMMEDIATELY when loadshedding started for our area (I had to get a WiFi hotspot from my boyfriends MTN coverage). I have spoken to Vodacom via their messenger however I am continuously receiving the same generic replies that make it obvious that my messages are not being read properly. When explaining the problems we are experiencing to Vodacom we get the reply that they have batteies or back up generators that should last a while this makes it clear to me that they do not understand what I mean with we lose signal IMMEDIATELY or choose not to believe me. Either they do not have any batteries/generators at our station or they are faulty. Trying to resolve this issue with Vodacom through their messenger is pointless and their customer care is shocking. After 10 years with Vodacom I will definitely be moving to a more trusted service provider in the very near future.