SO
Simone O
1 reviews | Active since Aug 2014
03 Sept 2020, 18:28
No signal during load shedding
Hello
Usually I don't have complaints, but this is rediculous.
The cell tower in Hennenman has no backup power and it's not being fixed. When we have load shedding, there is no signal. Not for Vodacom, MTN, Telkom or Rain, which means the town is disconnected from the outside world unless they use Cell C or fiber backbone wireless internet.
Many old people live here and are at risk of not being able to contact anyone in case of an emergency.
This needs to be fixed ASAP as it's unacceptable in the 21st century.
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Replies (1)Vodacom's replyOfficial
04 Sept 2020, 07:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 07:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
