JP
Johan P

1 reviews | Active since May 2012

16 Oct 2015, 11:28

No Signal coverage in my area.

Hi Peter,<br> <br> I recently experienced a signal problem with my Vodacom Tablet, I'm located in Lyttelton Manor, and my house just falls outside Vodacom's 3G or LTE coverage.<br> <br> I reported this at Vodacom, they opened an investigation into this matter, and today (16/10/2015) a agent called me and informed me that Vodacom as investigated the coverage problem and that they are not planning on upgrading the coverage in that area anytime soon, and that I must get a router / booster at my own expense.<br> The day I got my Vodacom device I had no issue at all with coverage this just started recently. <br> <br> I asked Vodacom I want to cancel my contract as I'm not paying R400.00 a month for something I cant use, The Lady I spoke to informed me that If I cancel my contract I will be paying it out in full and they will take my device back as well. This is completely unacceptable from Vodacom.<br> <br> For the company that brags with that they got the best network and LTE network, and I can't even get 3G in a city area.<br> <br> I will not pay extra to just get Vodacom's network coverage better, this is Vodacom's duty to make sure that the coverage are sufficient.<br> <br> Kind Regards,<br> Johan

0
Replies (1)
Vodacom
Vodacom's reply16 Oct 2015, 12:41
Official
Hello johantprinsloo,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM