No signal as usual

Dear Vodacom,

I have been complaining about cellular reception in the Paulshoff area for 4 years now and the only reason I renewed my contracts was because I was told by your consultants (After my first 2 complaint regarding reception) that the cellular issues in Paulshoff would be resolved in the near future.

It’s now been a total of 4 years and still nothing has improved in Paulshoff. This is a major residential area and residents agree that your service signal here is very bad.

For the past 6 months, these issues have gotten even worst with my phone never seeing over 1 bar signal, constant missed call notifications and my line drops "reliability" in nearly every call I make/receive, regardless of where I stand to get signal.

I run my small business from home, and my communications is critical, and you are failing me as a supplier as I lose opportunities when my phone goes straight to voicemail.

The drops are so bad, that its embarrassing to be called by a client or any entity that keeps telling me my "phone was off" when my phone in fact, is never off. This happens on ANY Vodacom device in my area.

This has been costing me both in opportunities and the fact that I must pay my bill in full each month while you only deliver a partial service.

I would like to bring your attention to the fact that there has been multiple complaints and no resolution, but it appears perfectly acceptable to bill me in full each month? This is ********* business practise and I’m going to offer you the following alternatives before I take the matter further:

1) You resolve the reception issues within 30 days (You have had 4 years so far) 2) You cancel my contract and I leave the network and only pay for the hardware subsidy (I will not pay cancellation fees as YOU have failed to provide the service) 3) You reduce my monthly contract to be in line with your current delivery.

If a mutually beneficial resolution cannot be achieved, I will then report this matter (With all previous complaints) to both ICASA and the consumer protection council as I don’t not see why Vodacom should unduly profit from me at my expense while you provide partial service delivery.

I am honestly at my wits end of the lies I have been told by your staff and I challenge you to check the number of miss call notifications, complaints and dropped call. I also welcome you sending out a technician to confirm the cellular signal is practically non-existent.

The point of the matter is I’m not prepared to accept this level of service delivery for the price I must pay each month and I am no longer going to accept your excuses or this poor service delivery. My wife has also just rejected a contract renewal from you based on the same complaint.

For your reference, the below are the complaints history off Hellopeter and excludes calls/mails sent directly to you, I’m sure you can track complaint history.

1st complaint - 29 Jan 2018 2nd complaint - 02 September 2020 3rd complaint - 20 April 2020