No signal and terrible customer service to resolve the issue!!!

Disappointed customer!!! On the 22nd of July i contacted Vodacom to lodge a complaint about my signal and i was given a ref number(***). On the 23rd of July i received a message that this ref number has been closed and the message stated that i had to visit www.vodacom.co.za/help. On the 25th of September after contacting Vodacom i was given another ref number(***) and was told that my service request is still in progress. On the 26th of September i was told that the same ref number is being processed by Shad Scheffers. On the 30th of October i then received a message stating that Vodacom is optimistic that i enjoyed the service experience and my query has been attended to. On the 15th November i was given another ref number(***) and was told that it has been logged to a support team for investigation with which i would receive feedback within 4 working days. Subsequent to that i was seen by Stephen Ramalepa and on the 24th of October i was sent a signal booster installation form, which i filled and submitted to Stephen Ramalepa, because Vodacom agreed to install a signal booster at their cost. On the 10th of October i contacted Stephen to ask for an update on my request. On the 11th of October i received an email from Stephen: Project created Successfully. Ref Number:A36SPI second cut is issued. I phoned on the 11th and 14th of November regarding progress, unfortunately no response was given. On the 14th of November i eventually received an email from Stephen saying that he had left the company on the 13th of November, and i was given an email address of whom to contact. ***. On the 14th of November i emailed Veronica with the email i received from Stephen of his termination with the company. On the 19th of November i emailed Veronica to find out how far have they gotten with my query. On the 19th of November i tried to contact Veronica again with which i received at Automatic reply stating she's out of office. Up until now i haven't received any favorable responses and i don't know who else to contact to have the issue escalated, since Veronica seems to be too busy to assist me with an urgent problem no matter how small she or Vodacom might think it is. I was told by Vodacom they tried to phone me previous to contacting Veronica, but obviously they cannot get hold of me with such poor signal which is the main reason for this review. I'm expected to drive out of my area in order to make or receive calls, let alone in this day and age to be without signal and WiFi is ridiculous , especially in the time of need or any sort of emergency. I'd like to know how is Vodacom willing to resolve this problem asap and compensate me for all the hassle I've had to endure.