No signal and even less service from Vodacom in Bryanston

I have logged numerous complaints with Vodacom since January 2020 due to no Vodacom signal at my house. The problem is that I have a contract, which I diligently pay every month, but I don't get any Vodacom signal at home. At first load shedding got blamed as the cause of the lack of signal - even when there wasn't any load shedding nationally.

I now have 7 months to go on my existing contract. I did not get a handset so am literally paying Vodacom every month for a service that I am not receiving.

I don't feel it fair for me to continue to pay for a product I am not getting. Neither do I think it fair that Vodacom wants to charge me a penalty fee for early cancellation considering the reason I want to cancel is due to their lack of service and not upholding the contract terms of providing me with said service.

All I want is for Vodacom to to allow me to move/ port my cellphone to another service provider who can give me a service WITHOUT paying any penalties. The penalty fees for cancellation are basically the cost of rest of my contract term.

I am tired of speaking to call centers agents who "sympathise" but really can't do anything as they are only paid for retentions and don't really work for Vodacom.

"Vodacom" have promised to come around and check my signal but yet again, a Vodacom failure.

The next step if this goes unanswered is for me to log a formal complaint with ICASA. If it comes down to this I will then approach neighbours and my community groups who have confirmed they are having issues with lack of service from Vodacom to support my complaint.