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Anonymous

1 reviews | Active since Jan 2020

09 Feb 2022, 12:50

NO SIGNAL - ALMOST A YEAR OF COMPLAINING!

It is now 11 months down the line with absolutely no resolution to our signal problem in our area. I am sick of being told

"Dear Vodacom Customer. Kindly note that we are looking at improving coverage for your area as there is a new tower planned. We however cannot provide a timeframe for completion of these projects due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. To see if you have fibre at your home, visit www.vodacom.co.za/fibre. " and then have the audacity to offer me your ******* fibre in an area that has no signal. Go Figure

You have many residents in this area that are going to start cancelling your contracts. It is ENOUGH NOW!! We are tired.

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2022, 13:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team