NH
Neill H
1 reviews | Active since Jun 2016
23 Nov 2024, 12:52
No Signal
We have been without signal for more than 24 hours, we stay on a farm and we now have no means of communication as our wifi is also with vodacom, we can't access our cameras for safety and we cannot even arm our alarms or fences due to this, contacted vodacom and was given reference *** and told we have to wait 72hours for feedback, it is not just us, it is the whole town and surrounding areas, but suppose we are a small town so they don't care.
Helpful (0)
Replies (3)0
Replies (3)NH
Neill H's updateReviewer Update
23 Nov 2024, 13:34So just spoke to an agent again and the case has not even been assigned there is over a 1000 people sitting with no signal, businesses that can't use card machines and a ton of people without internet as our area solely rely on lte as there is no fiber and telkom is even a worse joke.
So Vodacom knows they have monopoly in our area and just don't care about the rest, but be 30sec late with your payment and they are on your case, but be offline for days and vodacom does not even care or have the decency to help with major issues.
So Vodacom knows they have monopoly in our area and just don't care about the rest, but be 30sec late with your payment and they are on your case, but be offline for days and vodacom does not even care or have the decency to help with major issues.
NH
Neill H's update23 Nov 2024, 13:34
Reviewer Update
So just spoke to an agent again and the case has not even been assigned there is over a 1000 people sitting with no signal, businesses that can't use card machines and a ton of people without internet as our area solely rely on lte as there is no fiber and telkom is even a worse joke.
So Vodacom knows they have monopoly in our area and just don't care about the rest, but be 30sec late with your payment and they are on your case, but be offline for days and vodacom does not even care or have the decency to help with major issues.
So Vodacom knows they have monopoly in our area and just don't care about the rest, but be 30sec late with your payment and they are on your case, but be offline for days and vodacom does not even care or have the decency to help with major issues.
Vodacom's replyOfficial
23 Nov 2024, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Nov 2024, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
NH
Neill H's updateReviewer Update
24 Nov 2024, 07:48So yet another day has passed and not a thing has been done about the signal, probably not even assigned yet as Vodacomsimpmy does not care.
NH
Neill H's update24 Nov 2024, 07:48
Reviewer Update
So yet another day has passed and not a thing has been done about the signal, probably not even assigned yet as Vodacomsimpmy does not care.